Support and training, Winter 2009

January 22, 2009

Online support for the Digital Library

ARTstor offers a number of online support and training options for individuals and for groups interested in learning more about using the ARTstor Digital Library.


Help Wiki
You can access ARTstor's online help from any page of the digital Library — a persistent Help link is provided in the top right corner of every page. This will take you to the ARTstor Help Wiki, which is also available at help.artstor.org. The Wiki is keyword searchable and contains step-by-step instruction for ARTstor and OIV functions as well as troubleshooting tips and training information. You can also bookmark useful pages for future reference.


Online Training
The spring 2009 ARTstor online training schedule is now posted in the Help Wiki. ARTstor User Services staff provide regularly scheduled online training sessions for three topics: Introduction to ARTstor; Presenting with ARTstor; or Teaching with ARTstor. These hour-long sessions are held using GoToWebinar and are offered free of charge to all ARTstor users. New this semester, ARTstor User Services is also offering webinars to our international ARTstor users using GoToWebinar and Voice over IP.

To view the upcoming schedule and to register for domestic or international sessions, see the online training. If you wish to schedule training for a group, please contact userservices@artstor.org.


Video Demos
ARTstor in 3 Minutes instructional video demonstrations are also available on the Wiki. The video series offers quick, three-minute or less overviews of ARTstor features such as: how to register for an account, how to download images to PowerPoint, and how to make image groups. The video series is also available on YouTube and TeacherTube (search for 'ARTstor').


Support Services
ARTstor provides individualized support services to users of the ARTstor Digital Library.
Contact our user support team for assistance:

By email By phone By post
userservices@artstor.org Monday - Friday;
9:00 a.m. - 9:00 p.m. EST

Tel: 888.278.0079 (USA only)
Tel: 212.500.2400
Fax: 212.500.2401 		151 East 61st Street
New York, New York 10065