Assistant Director, User Services
As Assistant Director of User Services at Artstor, Rebecca oversees account management for the Digital Library and affiliated service, Shared Shelf, an enterprise level, web-based media management system. Rebecca leads a team of specialists who provide support and training to subscribers and act as expert users for the Digital Library by gathering user feedback, testing new features, and collaborating with UX. The User Services team also helps realize the mission of Artstor as a community-driven and user-centric resource through active outreach and strategic partnerships.
Prior to joining Artstor, Rebecca administered acquisitions at the library of Sarah Lawrence College. In this role, she collaborated with technical services, systems and reference librarians to support the migration and adoption processes for an open source ILS system. She has previous experience in public library management and holds degrees in information science and creative writing.